USPS SSA Exam 421 Window Clerk Study Guide Solutions
1.USPS Mission: Provide, trusted, affordable, universal
2.24-Hour Clock: Improve effectiveness through standardization & innovation. End-to- end process to ensure mail is Collected, distributed, and delivered. USPSruns on this.
3.Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
4.APC: Automated Postal Centers
5.Automated Postal Centers: Self-serve kiosks, commercial retail outlets, banks,ATMs. 1 / 4
6.Mail Arrival Profile: Determines operational startup & staffing.
7.CET: Critical Entry Time
8.Clearance Time: Mail is cleared for dispatch.
9.18:00: Carriers in from street.
10.20:00: 80% of collection mail should be cancelled at the P&DC.
11.23:00: Out of primary processing.
12.24:00: Secondary Operations Complete 2 / 4
13.04:00-09:00: Distribute to DDC/DDU 14.07:00: 100% of DPS 2nd pass complete.
15.Core Responsibility: Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, pro-tects privacy.
16.PolicyNet: Online resource to find handbooks, manuals, publications.
17.Directives: Policies, Procedures, Regulations - Effects in four ways: productiv- ity, revenue, legal liability, customer service.
18.DMM: Domestic Mail Manual
19.Domestic Mail Manual: DMM - Policies, procedures and regulatins for domes-tic mail. 3 / 4
Information on extra services, postage prices, mail classes.
20.IMM: International Mail Manual
21.International Mail Manual: IMM - Mailing conditions for each country, also includes a list of countries.
22.ASM: Adminstrative Support Manual
- / 4