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USPS SSA WINDOW CLERK RETAIL TEST
QUESTIONS AND VERIFIED ANSWERS/ A+
GRADE 1.Who does same duties as SSA but also supports back office?
ANS: Sales and
Services Distribution Associate SSDA 2.Who are responsible for ensuring that employees are properly trained
ANS: The supervisor
3.What are some barriers to effective listening?
ANS: noise, day dreaming, preoccu- pied, info overload, environment,
physical impairment, lack of interest assumptions, defensiveness, evaluating and judging, clarification planning your response.
4.What is the difference between verbal and nonverbal 1 / 3
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7 communication?
ANS: Ver- bal. Nonverbal, body language, facial expressions
5.What is the minimum and maximum weight of a package mailed priority mail?
ANS: No minimum, maximum 70 lbs
6.Name 6 shipping services that the post office offers
ANS: priority mail express, priority mail, first class package, ground,
parcel return service, international 7.how can you obtain a PME label
ANS: Post Office online or kiosk
8.How many surcharges does the post office have for our shipping services? Describe each one
ANS: Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone
5-9 20 lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9 108 inches up to 130 9.How do you build customer relationships?ANS: Positive attitude, listening, com- munication, adapt to change, 2 / 3
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7 product knowledge, listen to your customer, be the best 10.What are two types of communication?
ANS: Verbal and non-verbal
11.Commercial base pricing incentives apply to what
ANS: postage only
12.What is the difference between HFPU and Post Office addressee?
ANS: Hold for pick up-addressee receives a text arrives at PO.
addressee it is delivered to the address by sender 13.Name the Six Retail Moments that Matter?
ANS: First impression, Urgency, Clean, Pride Inside, Transitioning to
front, Solutions.
14.By federal law all Postal Service employees are mandated to do what with all mail while in our custody?
ANS: Protect and preserve
15.What provides a convenient way for merchant who send a large volume of parcels to receive merchandise from their customers?
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