Vivint Exam Questions with Complete Solutions
2024/2025
Q: Who signs the agreements and does the digital survey? - Correct Answer The customer who's name is on the account. No exceptions!Q: What partners do we use to finance the equipment? - Correct Answer Citizens and Fortiva
Q: Why is VIVINT better? Them vs. Us - Correct Answer Upfront cost vs. finance
DIY vs. professional install Phone call vs. 2 way voice Multiple apps vs. one app Price rises vs. lowers 3rd party drama vs. in house Hardware vs. software WiFi vs. cellular Motion clips vs. continuous Limited warranty vs. lifetime Q: What are the "Can We Pay Questions?" - Correct Answer 1. Are you the homeowner?
- Do you consider yourselves vocal people?
- Would you use the system more when home, away, or both?
- How often would you use this system? Weekly? Daily? Monthly?
- If a friend asked you why you got vivint as opposed to ADT, Nest or 6. 6. Ring what would you say and
- What are your 3 favorite devices or features in the system and why?
- Would you be okay leaving our vivint sign in the yard?
- Is it okay we use your name as a positive reference in the neighborhood?
- Would you have any problems working with our techs schedule to get the best deal? 1 / 2
why?
Q: How do you help a customer get a new sign - Correct Answer Email: newyardsign@vivint.com Q: If a customer is having trouble with system, who should they contact? - Correct Answer Customer loyalty 877.275.0177 Or Visit our live chat @ VIVINT.com Q: If customer is in need of immediate attention or you need help saving an account from canceling, who should you contact? - Correct Answer Email Sos@vivint.com and explain the situation. Be sure to include customers name and account number.Q: What are good ways to build rapport with customers? - Correct Answer 1. Use customers name, a lot
- Compliment something about them or home
- Find common ground
- Match & mirror mannerisms and speech
- 1 car + alarm sign
- 2 cars + no sign
- 1 car + no sign
- / 2
Q: Which homes should you first talk to when starting a new area? - Correct Answer Existing VIVINT customers. Make sure their satisfied with their service and ask for a post on the neighborhood page Q: What's the fastest way to succeed in this job? - Correct Answer Work all the hours, train with people who are selling consistently, and maintain a positive attitude No Matter What.Q: In what correct order should you prospect houses? (Who should you talk to first and then save for last) - Correct Answer - 2 cars + alarm sign
Q: What is the purpose of the can we pay questions? - Correct Answer The purpose of the questions, is for the customer to sell themselves.