Water Operator Class D Study Guide
The primary purpose of the Water Utility Industry (Ans- The production and delivery of safe drinking water to consumers
Those who work in the public water industry have a responsibility to meet standards created by these types of government entities.(Ans- Federal and State
basic federal and state standards state that Water must be:
(Ans- disinfected, delivered at adequate pressure, and be ample in quantity.
Employees should guard what (Ans- the water supply and facilities
Employees should guard the water supply and facilities from these three things.(Ans- contamination, vandalism and terrorism
Bacteriological analysis records are kept for (Ans- 5 years
Chemical analysis records are kept for (Ans- 10 years
Records about action taken to correct violations of primary drinking water regulations are kept for (Ans- 3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for (Ans- 10 years after the survey is completed
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Documentation of a variance or exemption granted is kept for (Ans- 5 years after its expiration
Results of required tests, measurements or analysis must be reported (Ans- within 10 days following its completion
A copy of Consumer Confidence reports (EPA Required)must be kept for (Ans- 5 years
Administers water operator licensing (Ans- TCEQ
TCEQ (Ans- Texas Commission on Environmental Quality
Description of a public water system (Ans- Regularly serves at least 25 individuals daily at least 60 days out of the year. Services at least 15 service connections.
MUDs (Ans- Municipal Utility Districts
Water is essential to (Ans- Life and health
Customers are entitled to (Ans- courteous treatment & answers to questions about water
This type of public system is not required to compile monthly reports (Ans- systems that serve less than 100 connections OR purchase treated water
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Job training for water utility operators is available through these 3 organizations (Ans- American Water Works Association, Texas Engineering Extension Service, Texas Water Utilities Association
All public water systems are required to employ certified operators even if the system only (Ans- redistributes treated water bought from another source
cities, municipal utility districts, rural water supply corporations mobile
home parks, campgrounds are examples of:
(Ans- Public Water Systems
Examples of community water systems (Ans- cities, municipal utility districts, rural water supply corporations, mobile home parks, campgrounds
Non-community water system (Ans- Any public water system that is not a community system
travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water systems (Ans- non-community water systems
The federal agency that impacts the water industry (Ans- EPA
EPA (Ans- Environmental Protection Agency
The most important federal law impacting the water utility industry is the (Ans- Safe Drinking Water Act
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The Safe Drinking Water Act establishes these 4 national safety and quality standards (Ans- Physical, Chemical, Bacteriological, Radiological
The state agency that regulated drinking water in Texas and administers the Federal Safe Drinking Water Act (Ans- TCEQ
The water system must notify the TCEQ when (5 items) (Ans- there is a change or alteration of the system; a new facility to be build; water supply health hazards; change in water quality; change in water source
MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation Districts; Subsidence Districts and River Authorities -- These are what type of agencies and what do they impact?(Ans- Regional and local agencies that impact the water utility industry
The relationship between you and the customer (Ans- Public Relations
PR (Ans- Public Relations
Wat are the three keys to good customer relations (Ans- Everything the utility does is PR; Customers are entitles to courteous treatment; Every employee is a PR person
Customers have the most contact with (Ans- Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things (Ans- wearing identifying clothing; being neat and courteous; Teaching customers how to read their meter; Explaining utility policies such as delinquent notices or disputed readings; Taking care or property
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