Wellcare 2023 Mastery Test Questions and Answers Once the enrollment is completed, you can save a copy of the application for your reference. - Correct Answer False Which elements are available as part of Wellcare's sales support model? - Correct Answer All of the above.Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. - Correct Answer True
Communication of PHI can be:
(Select all that apply.) - Correct Answer -Written -Electronic -Verbal Prior to completing the enrollment form, you should always confirm the beneficiary's primary care physician (PCP) and/or specialists. - Correct Answer True Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing.
Select one: - Correct Answer True
A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. - Correct Answer False Beneficiary-facing content that includes generic or plan-specific product or benefit information must be submitted for review and CMS submission, as well as acceptance or approval, prior to distribution. - Correct Answer True A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. - Correct Answer False
The NEW online Centene Workbench self-service portal enables you to: - Correct
Answer All of the above What are some examples of what can trigger a beneficiary complaint? - Correct Answer Select All!a.Did not consent to enroll in the plan.b.Received incorrect plan benefit information or were dissatisfied with plan benefits.c.Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment penalty, loss of entitlement).
- / 1