Wellcare Mastery Exam

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Wellcare Mastery Exam Questions and Answers (Verified)

• During an appointment, you may not discuss any products not agreed to in

advance by the beneficiary.

• True
• False

ANS True

• When a paper SOA form is used, it must be completed hosting

the sales presentation.

• Prior to
• During
• After

ANS A. Prior to

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• Brokers/Agents can submit a support ticket online through their Centene

Workbench portal.Select one True False

ANS True

• Wellcare does not need to be informed of all marketing/sales events at which

plans or materials will be presented or distributed (Formal & Informal).

Select one True Fals

ANS False

• Which of the following actions are you required to do when contacted

regarding an allegation of noncompliant activity?

• Speak with the investigator as quickly as possible.
• Answer all questions honestly and completely.
• Offer information and documents important to the investigation.
• All of the above

ANS D. All of the above

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• Key areas you as a broker/agent have control over and impact upon regard-

ing Star Ratings for quality are

• Member Satisfaction/Experience
• Complaints
• Rapid Disenrollment
• All of the above

ANS D. All of the above

• Noting the correct enrollment period on enrollment applications helps in

preventing delayed enrollment processing.

Select one

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