Wellcare Mastery Test with Questions and Correct Answers\ Verified Solutions Which of the following statements about the Scope of Appointment (SOA) is FALSE? - Answer An electronic SOA submitted in Ascend in a Pending status is considered complete and compliant
An Election Period Request for Information (RFI) must be resolved within 7 calendar days, or the application will be denied. - Answer True
Members who fail to pay the required premiums before the end of the grace period (Wellcare has a three-month grace period) will be terminated. - Answer True
Enrollments through Ascend offer the following unique benefits: (Select all that apply.) - Answer Validation of important data to help prevent incorrect or missing information Search capabilities for providers and formularies to validate physician and prescription availability Extra help eligibility status Digital capture of the broker's/agent's and beneficiary's electronic signatures through Send for Signature at any time throughout the enrollment application
When completing enrollments, be sure to collect the member's ____ and ____ to help ensure they receive important resources throughout and beyond their onboarding journey. - Answer Email address Mobile phone number
A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later than _____ calendar days from the date of the event or the date the member is made aware of the issue - Answer 60
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Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are: - Answer All Of /these
Member Satisfaction/Experience Complaints Rapid Disenrollment
A Health Risk Assessment (HRA) provides an overview of a member's health status, gives us the opportunity to improve member care, and prevent further health challenges. - Answer True
Only members with a standalone Prescription Drug Plan (PDP) are eligible to use the Medicare Prescription Payment Plan option. - Answer False
Which will be Wellcare's Preferred Mail Order pharmacy? - Answer Express Scripts Pharmacy
Effective 2026, key provisions of the Inflation Reduction Act include Medicare's ability to negotiate directly with drug manufacturers to lower the price of some of the costliest single-source brand-name Medicare Part B and Part D drugs. - Answer True
Wellcare offers Medicare Advantage (MA) products to meet the needs of a variety of
beneficiaries. We offer: - Answer All of These
$0 or low premium on many plans $0 fitness benefits on all plans Preventive care including $0 screenings (in-network)
In 2025, Medicare Advantage Prescription Drug (MAPD) plans will have six formularies with six individual tier structures. - Answer False
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