WGU C180 Exam 2 Latest Update 2025-2026 50 Questions and 100% Verified Correct Answers Guaranteed A+
"Good" and "Bad" Criticisms: 5 stylistic characteristics - CORRECT ANSWER: 1.) *negative language and harsh manner:* poorly given criticisms used this more often than well given criticisms (bad words, raised voice, volume, pitch) 2.) *specificity of change suggested:* well given criticism often goes on to provide details about how to improve; good criticisms are often specific, not all specific criticisms are good 3.) *whether assistance to make the change was provided:* well given criticism does this more often that poor given criticism 4.) *whether positive reasons for making the change were provided:* well given criticism does this more often 5.) *whether the specific negative criticism was framed in a larger positive message:* well given criticism does this more often
5 different styles of conflict - CORRECT ANSWER: 1.) *Avoidance*
---> occurs when people avoid or stay away from conflict ---> reflects a pessimistic attitude about conflict ---> can be physical or conversational ---> LOSE-LOSE; "no way"
2.) *Accommodation* ---> occurs when we allow others to have their own way rather than asserting our own point of view ---> having low concern for themselves and high concern for others ---> LOSE-WIN; " we'll do it your way"
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3.) *Competition* ---> a win-lose approach to conflict that involves high concern for self and low concern for others ---> WIN-LOSE; "my way"
4.) *Compromise* ---> gives both people at least some of what they want, although both sacrifice part of their goals ---> when partial satisfaction is the best you can hope for ---> NEGOTIATED LOSE-LOSE; "Half way"
5.) *Collaboration* ---> involves a high-degree of concern for both self and others, with the goal of solving problems not "my way" or "your way" but "our way" --->each person gets what he or she wants -- finds solutions that meets the needs of everyone involved ---> WIN-WIN; "our way"
Benefits of well-given criticism - CORRECT ANSWER: > resolve a problem
> lessen an irritation > achieve a specific goal >strengthen a relationship >bring satisfaction that comes from helping someone else reach a goal or overcome a problem >makes both interactants feel that their relationship is stronger
Burelson's Theory of Comforting - CORRECT ANSWER: >message should explicitly
acknowledge, legitimate, and elaborate feelings
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Burleson's Three Levels of Comforting - CORRECT ANSWER: Level 1: Denies other's feelings ---> condemns other's feelings ---> challenges legitimacy of feelings ---> ignores feelings
Level 2: Implicit recognition of other's feelings: ---> attempts to divert attention ---> acknowledges feelings but just briefly ---> gives non-feeling centered explaination *We do this most often*
Level 3: Explicit recognition of other's feelings
--->recognizes emotion with some explanation ---> provides elaborated acknowledgement and explanation --->helps other person to gain perspective on feelings
- When people are sad or disappointed about something, Level 3 messages are
preferred by both men and women* *Women might be more skilled at communicating Level 3 messages than men*
Characteristics of small talk - CORRECT ANSWER: >safe topics:
>variety of topics: we tend to talk about lots of different topics in not a whole lot of depth
>question and answer form:
>parallel topics: I ask you how many pets you have, you ask me how many pets I have
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