WGU C202 Managing Human Capital Study Guide

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WGU C202 Managing Human Capital Study Guide 1.What does Policies do>> They are "what we do" 2.What are mandatory benefits>> By law they are offered from the employer. ex. Worker's Compensation, COBRA, Social Security

3.Vietnam Era Veterans Readjustment Assistance Act of 1978: Prohibits

dis- crimination against veterans that are returning back from deployment, including Vietnam era, disabled, and active duty.

4.What are Procedures>> They are "how we do it" 5.Explain why employee handbooks protect both the employer and em- ployee>> Documents all the Human Resource Management (HRM) policies and procedures.Employees can become familiar with their rights and what the policies and proce- dures are.

6.What are some uses and outcomes to Job Analysis>> Job Description, 1 / 3

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Person Specification, Selecting Applicants, and Develop performance evaluation tools.

7.What is Job Analysis>> The systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job.It also gathers information about the context within which the job in performed.

8.Employee performance goals and results should be tied to organizational strategies, values, and objectives, AND based on what>> Job Analysis 9.What are 4 benefits of setting goals with employees>> 1. Focus attention on objectives 2.Increase efforts to achieve objectives 3.Persist in setbacks 4.Develop strategies to deal with challenges and to reach goals.

• What are the 4 progressive discipline steps>> 1. Counseling -

makes em- ployee aware 2.Written Warning - outlines problem and gives expectation 3.Suspension without pay 4.Termination 2 / 3

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• What are 3 common performance management obstacles>> 1. Not

commu- nicating performance plan 2.Lack of accountability from employee/employer 3.Human Bias and errors

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