WGU C215, OPERATIONS MANAGEM ENT
OA EXAM, WGU OA QUES TIONS, C215
LATEST EXAM, WGU C215 ANSWE RS,
OPERATIONS MANAGEMEN T TEST, WGU
BUSINESS EXAM
Question :
Total Quality Management (TQM) Philosophy
Correct Answer:
customer focus
continuous improvement
employee empowerment
use of quality tools
product design
process management
managing supplier quality
Question :
Process Capability Index (Cpk)
Correct Answer:
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable."
Question :
Six Sigma
Correct Answer:
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service.
Question :
Design Capacity
Correct Answer:
The theoretical maximum output of a system in a given period under ideal conditions.
Question :
Effective Capacity
Correct Answer:
The capacity a firm expects to achieve given its current operating constraints.
Question :
Location Analysis
Correct Answer:
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other factors.
Question :
Line Processes
Correct Answer:
A type of process used to produce a large volume of a standardized product.
Question :
Batch Processes
Correct Answer:
A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications.
Question :
Project Processes
Correct Answer:
A type of process used to make a one-at-a-time product exactly to customer specifications.
Question :
Continuous Processes
Correct Answer:
A type of process that operates continually to produce a high volume of a fully standardized product.
Question :
Bottleneck
Correct Answer:
Longest task in the process.