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WGU C232 - Introduction to Human Resources 1.What role does the planning function of human resource management play within organizations?ANS Strategic and short & medium range planning Align human resources with strategic mission of organization 2.What role does the staffing function of human resource management play within organizations?ANS Recruiting and selection of people with the needed skills of jobs within the organization 3.What are the types of employee compensation?ANS Direct and indirect 4.What is the role of performance appraisals?ANS Measure and monitor employee performance 5.How does HRM enhance human potential?ANS Through training and development 1 / 4
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6.HRM's work on improving the workplace environment focuses on what two environments?ANS Physical and psychological 7.What must management be aware of in order to maintain effective work relationships?ANS Employee rights 8.What impact has globalization had on HR practices?ANS HR policies need inter- national applicability and be cognizant (and inclusive) of other cultures 9.What are the four implicit HR objectives?ANS Improve productivity, Improve quality of work life, Ensure legal compliance, Foster ethical behavior 10.How can HR managers make a significant contribution toward productivi- ty improvements?ANS Work organization-processes/distribution organization of work design Work design-contents, methods, and relationships among jobs 11.How do organizations improve the quality of work life? How have em- ployees' attitudes regarding involvement with their work shifted?ANS Greater involvement in work-enjoy more autonomy and chance 2 / 4
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to have input 12.Why is it important that HR mangers and personnel be familiar with the laws and regulations?ANS Protect employees, protect organizaiton, and avoid liability 13.Define the term "moral philosophy." ANS Principles, rules, and values people use when deciding what is right or wrong 14.How can HR professionals create a culture where ethical behavior is encouraged?ANS Create a positive work environment Hiring ethical individuals Provide ethical training Labeling and modeling ethical behavior Creating a well-defined code of ethics Establishing a open-door policy Providing an employee assisntance program 15.Define the term "business ethics." ANS Values and principles used to decide whether the collective behavior of an organization's members is appropriate 16.What are the six major trends have been identified as influencing the work environment?ANS Increased competition Costs and benefits associated with HR 3 / 4
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utilization Productivity changes (changes in technology, capital investment, economic changes, capital utilization, outsourcing, and government policies
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