WGU C235 TRAINING DEVELOPMENT EXAM AND

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1 WGU C235 TRAINING & DEVELOPMENT EXAM AND

STUDY GUIDE LATEST 2024-2025 COMPLETE 150

QUESTIONS AND CORRECT ANSWERS JUST

RELEASED

QUESTION: What are the two traditional approaches to the development of competency models? - ANSWER-Trainers have focused on the development of skills and educators have focused on the transmission of knowledge.

QUESTION: What are the limiations with each of these approaches? - ANSWER-Competency models suggest that both of these approaches are too narrow in that effective behavior in any job requires a combination of skills, knowledge, and other characteristics.

QUESTION: What are the 4 competency stages? - ANSWER-Acquiring, applying, mastering and influencing

QUESTION: What two actions are performed to develop a competency model? - ANSWER-(1) Determining traits of employees who hold that positions(2) Identify the organizations top- performing performers (in that role)

QUESTION: What are the competencies a trainer must possess. (see topic 5.6) - ANSWER-1) Training expert (2) SME(3) Consultant (4) Communications expert

QUESTION: What are the three levels of needs assessment. - ANSWER-Organization analysis, task level and person level

QUESTION: What main goal of conducting an organizational level needs assessment - ANSWER- The main goal is to look at the vision and future direction and determine the workforce needs of the future.

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2 QUESTION: What main goal of conducting an task level needs assessment - ANSWER-Analysts are concerned with what needs to be taught in a training program and how certain skills and knowledge translate into task performance.Analyze how training and development is strategically important in an organization. - ANSWER- The basic aim of training and development programs is to help the organization achieve its mission and goals by improving individual and ultimately, organizational performance.

QUESTION: Differentiate between training and development. - ANSWER-Training is generally regarded as an organization's planned effort to facilitate employees' learning of job-related knowledge, skills, and competencies for the current job. Development has a more long-term focus represented by formal education, job experiences, relationships and assessments of personality and abilities that help employees prepare for future jobs.

QUESTION: What are the steps of the ADDIE model of training and development. - ANSWER- analysis, design, development, implementation, and evaluation

QUESTION: Age Discrimination in Employment Act - ANSWER-Law that prohibits discrimination in employment against persons age 40 and over. It prohibits disparate treatment where the employer consciously considers age to be a factor in hiring decisions, with certain exceptions for public safety jobs (pilots, bus drivers).

QUESTION: Civil Rights Act. - ANSWER-Law prohibits discrimination in employment practices on the basis of race, color, national origin, religion and sex.

QUESTION: Americans with Disabilities Act - ANSWER-A law that states an employer may not discriminate against either an applicant or a current employee because he or she was previously disabled or appears to be disabled. The key question is whether or not the person can perform the "essential job functions" after the employer makes "reasonable accommodations."

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3 QUESTION: Copyright Act - ANSWER-Prohibits printing, duplication, distribution, or vending copies to another's literacy, artistic, other creative expression except under certain circumstances.

QUESTION: What main goal of conducting an person level needs assessment - ANSWER-Here the focus is on individual employees and how well they perform their jobs.

QUESTION: What is the best method to determine the effectiveness of a training program - ANSWER-Assign some trainees randomly to an experimental group and leave the rest in a control group that will receive no training

QUESTION: What are the five principles for the design of training for adult learners - ANSWER-

• Need to know "the why" for any training they are asked to undertake2. Need to be self-

directed in their learning3. Bring extensive work-related experiences into the training, which needs to be acknowledged4. Enter the training with a problem-centered approach to learning and seek immediate application5. Learn best through "Praxis," a Greek word meaning "action with reflection". This suggests that actual member of repetitions may be less important for adult's learners than the opportunity to reflect back and analyze the impact of actions taken.

QUESTION: Descirbe each of the 4 learning styles - ANSWER-Diverger, Assimilator, Converger & Accommodator

QUESTION: Diverger - ANSWER-Concrete experience & reflective observation. (A person who learns by feeling or observing)

QUESTION: Assimilator - ANSWER-Reflective observation & abstract conceptualization. (A person who learns by observing and thinking)

QUESTION: Converger - ANSWER-Abstract conceptualization & active experimentation.(thinking and doing)

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