WGU C235 TRAINING DEVELOPMENT EXAM WITH

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1 WGU C235 TRAINING & DEVELOPMENT EXAM WITH

PRACTICE TEST LATEST 2024-2025 ALL 250 QUESTIONS

AND CORRECT ANSWERS JUST RELEASED

WGU C235 TRAINING & DEVELOPMENT EXAM A QUESTION: How is training and development strategically important in an organization? - ANSWER-By creating value for customers through training Increase shareholder returns by investing in training and development Creating a competitive advantage through human capital

QUESTION: Differentiate between Training and Development - ANSWER-Training: Learning that is planned by the organization and designed so as to further organizational objectives Development: Training that is longer-term in focus, designed to help employees prepare for future jobs

QUESTION: What is an intangible asset on which a company can build a sustainable competitive advantage by providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way? - ANSWER-Human Capital

QUESTION: Orientation - ANSWER-The first common training that new hires go. New employees are exposed to the expectations the organization has for them, key policies and procedures relevant to them, the basic business model under which the organization operates in order to be successful, the variety and types of co-workers present on the job, and other aspects of organizational life.

QUESTION: Which activity is the human resource dept performing by offering a series of programs and activities that include orientation, diversity, and total quality management? - ANSWER-Training

QUESTION: What is a direct benefit of a new employee orientation program? - ANSWER- Increased employee retention 1 / 4

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QUESTION: ADDIE model of training and development - ANSWER-A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation.

QUESTION: What does the ADDIE model suggest? - ANSWER-A continuous cycle wherein the results of evaluation from one training program become part of the assessment of needs for the next program Based on the belief that the training is most effective when it provides learners with a clear statement of what they must be able to do as a result of training and how their performance will be evaluated

QUESTION: What is sustainable competitive advantage built upon? - ANSWER-Intangible resources, such as organizational capabilities, processes, systems, attributes, and knowledge and information controlled by the firm

Organization - ANSWER-A social unit of people structured and managed to meet a need or pursue collective goals

QUESTION: Human Resource Management - ANSWER-Entire set of activities used by an organization to align its human capital with organizational objectives and strategies

QUESTION: Examples of Intangible Resources - ANSWER-Human Capital

Social Capital Intellectual Capital Organizational Capability

QUESTION: Human Capital - ANSWER-Tacit knowledge

Education and experience 2 / 4

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3 Work-related know-how

QUESTION: Social Capital - ANSWER-Corporate Culture

Management philosophy Coaching/mentoring relationships Informal networking systems

QUESTION: Intellectual Capital - ANSWER-Patents and trade secrets

Copyrights Intellectual property

QUESTION: Organizational Capability - ANSWER-Bring new products to market quickly Absorb and integrate other cultures in a merger Identify customer needs and respond directly to them Continuously improve production processes to drive down costs QUESTION: Copyright Act 1976 - ANSWER-Protects the authors of "original works" from others who would use their work unlawfully The law that prohibits the printing, duplication, or distribution of copies of another's literary, artistic, or other creative expressions except under certain circumstances.

QUESTION: Age Discrimination in Employment Act - ANSWER-Law that prohibits discrimination in employment against persons age 40 and over. Select to training programs can't be based on age. For example, a company will not send employees age 40 and over to training.

QUESTION: Civil Rights Act - ANSWER-Law prohibits discrimination in employment practices on the basis of race, color, national origin, religion, and sex.Need to monitor for signs of adverse impact of employees

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4 QUESTION: Americans with Disabilities Act - ANSWER-A law that states an employer may not discriminate against either an applicant or a current employee because he or she was previously disabled or appears to be disabled.Keep in mind the need for reasonable accommodations

QUESTION: A copyright holder has the right to authorize others to ______ the work publicly. - ANSWER-Reproduce, Distribute, Display

QUESTION: Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)? - ANSWER-A company requires employees be at least 28 for promotion and will not hire employees under age 18

QUESTION: Reasons training and development has become a critical organizational activity - ANSWER-Globalization Advancements in Technology Changing Demographics

QUESTION: What are the 4 stages of human resource competency? - ANSWER-Acquiring, Applying, Mastering, Influencing

QUESTION: Competency Stage - Works under supervision. Learns to perform well under pressure and accomplish tasks within the time budgeted. - ANSWER-Acquiring

QUESTION: Competency Stage - Independently produces results. Develops credibility and a reputation. - ANSWER-Applying

QUESTION: Competency Stage - Makes significant technical contributions working in more than one area. Develops less experienced professionals and assumes leadership roles. Deals with customers developing new business. - ANSWER-Mastering

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