WGU C720 Operations and Supply Chain Management TEST

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WGU C720 Operations and Supply Chain Management TEST 2023 - 2024 (Verified Answers) 1.A store clerk has a customer that desires a refund for their purchase.The customer does not have a receipt, but purchased the item the previous day. The store clerk remembers the customer from the previous day. Since the customer does not have a receipt, the store clerk asks the manager how to handle situation? The manager should tell the store clerk to ANS Re- fund the customer because it's the right thing to do.

2.A new, energy-efficient furnace is being installed in a steel factory. Be- cause it would have added 10% to the cost of the furnace, management has decided not to install the optional safety override for the furnace. This decision is most likely to lead to which of the following ANS An increase in legal costs

• refers to the organizational issue of

balancing financial profitability with environmental responsibility. D Sustainability 4.E-Z Delivery Service, a local delivery company, is replacing its fleet of 1 / 2

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large delivery vans with minivans that are less expensive and use less fuel. Based on the triple bottom line, this decision by E-Z Delivery Service addresses ANS environmental viability and profitability 5.Which ethical issue would impact an operations manager the most ANS Faulty worker safety gear

6.True or False:

Operations managers rarely become involved with worker safety or environ- mental pollution complaints because such ethical issues are only handled by an organization's legal department ANS False Operations is the most likely place where workers can be injured and has the greatest potential for creating environmental pollution, so these issues are relevant to operations managers.

7.SWOT analysis is used as a tool when a firm crafts a strategy that helps distinguish itself among competitors, develops competitive ad- vantages, and avoids barriers within the business environment ANS strategic 8.Company Z is trying to decide which supplier to choose. Supplier A will only accept orders during their open window, the first seven days of the month. Supplier B accepts orders during anytime of the month through their electronic portal. Company Z is a small business and

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