WGU C721 CHANGE MANAGEMENT EXAM COMPLETE

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WGU C721 CHANGE MANAGEMENT EXAM COMPLETE

350+ QUESTIONS AND CORRECT DETAILED ANSWERS -

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WGU C721 CHANGE MANAGEMENT EXAM

QUESTION: What constitutes an internal change? - ANSWER-Changes to an organizations operating system

QUESTION: A formal subsystem consists of: (8 terms) - ANSWER-leadership, strategy, management, goals, marketing, operations, technology, and structure

QUESTION: Type 1 error - ANSWER-happens when the environment is actually stable, but the leaders and mangers perceive it as turbulent and proceed to take unneeded actions to respond

QUESTION: Type 2 error - ANSWER-happens when leaders and managers perceive the

environment as stable when in actuality it is turbulent and they fail to take the necessary actions thus threatening the survival of the organization

QUESTION: Developmental change - ANSWER-involves an improvement of what already exists

QUESTION: Transitional change - ANSWER-consists of an implementation to achieve a known desired state that is different from the existing one. Ex. Installing a new technology system 1 / 4

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QUESTION: Transformational change - ANSWER-involves the emergence of a new, unknown state for the organization. Ex. Changing the entire structure and culture of an organization Five elements that support management's effective attainment of organizational goals - ANSWER-planning, organizing, directing, controlling resources, and staffing

QUESTION: Define Management - ANSWER-the process of working with and through people to achieve organizational goals

QUESTION: 2 essential pieces in organizations that must be integrated effectively to lead to high performance. - ANSWER-Management and Leadership

QUESTION: What are the traits of an effective change leader? - ANSWER-They define themselves as a change leader, embrace risk instead of being adverse to risk as part of the change process

QUESTION: Organizational Development - ANSWER-the practice of changing people and organizations for positive growth

QUESTION: Change Management - ANSWER-encompasses approaches used by business

content and behavioral process specialists that assist leaders in moving organizations from a present to future state

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QUESTION: Systems Theory - ANSWER-organizations are viewed as a total system of

interdependent subsystems with individual components that include people, technology, work, and culture all of which work together to respond to external environmental changes such as competitors, customers, or government regulations

QUESTION: Contingency theory - ANSWER-viewing organizational dimensions (strategy, structure, people, work, rewards) as parts of a whole that fit together. When one of these dimensions is out of sync with the others, issues emerge

QUESTION: Long-Term Approach - ANSWER-focuses on lasting effects through changes in cultural norms including interventions and alter attitudes, behaviors, processes, knowledge, and structures

QUESTION: Top-down approach - ANSWER-seeks to gain top management commitment and involvement in order to significantly affect intended changes. Implemented throughout the organization.

QUESTION: Collaborative approach (pg 12) - ANSWER-involving professionals who are affected by changes and who support the changes to the organization

QUESTION: Analytical Approach - ANSWER-examines data, diagnoses present problems, and motivates change to resolve issues. Accurate diagnostic skills are a core competency of OD change agents

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4 QUESTION: Facilitation approach - ANSWER-uses skilled dialogue and discussion, listening, feedback when assisting professionals to identify weaknesses and strengths of the organization: planning for change; managing the change process; and implementing, coaching, and problem solving during the change

QUESTION: Design approach - ANSWER-helps leaders and managers to develop meaningful work climates where organizational members can accomplish their goals in a healthy way

QUESTION: Dunphy and Stace's Model four levels of change: Level 1 - ANSWER-Fine-Tuning- This type of change involves an ongoing process of matching and fitting an organization's strategy, structure, and processes with the environment. Ex. Commitment to the organization's mission and departments

QUESTION: Dunphy and Stace's Model four levels of change: Level 2 - ANSWER-Incremental Adjustment: Incremental adjustments are predictable changes that evolve slowly and systematically at a constant rate over time within the organization to fit the external environment. Ex. Modifying a mission statement

QUESTION: Dunphy and Stace's Model four levels of change: Level 3 - ANSWER-Modular transformation: Organizational change is radical in this type of change but is focused on subparts rather than on the entire organization. For example: restructuring departments, changes in key executives responsibilities, introducing new processes. Related to transitional change

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