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WGU D099 SALES MANAGEMENT PRE-ASSESSMENT EXAM
AND STUDY GUIDE 500 QUESTIONS AND ANSWERS LATEST
UPDATE THIS YEAR - JUST RELEASED
WGU D099 SALES MANAGEMENT PRE-ASSESSMENT EXAM
QUESTION: A small company manufactures automobile hood ornaments and sells them in a small store located at one end of the factory. Which type of sales channel is being used by this company?Direct Distributor Agent Wholesale - ANSWER-Direct
QUESTION: How does empathy contribute to building a good relationship with a customer?By sharing beliefs with clients to build interactions based on mutual interests By displaying vulnerability to clients to make them feel like they have the upper hand By creating distance from the company to show high customer awareness 1 / 4
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2 By creating an emotional connection with clients to show understanding that is built on trust
- ANSWER-By creating an emotional connection with clients to show understanding that is
built on trust
QUESTION: Why is responsive listening important when participating in verbal
communication?It allows a salesperson to be prepared to counter any arguments made by a potential client.It ensures that a salesperson is responding quickly to the customer's needs.It encourages the salesperson to repeat back to the customer what they believe the customer needs.It promotes rotating salespeople when dealing with clients who have specific requirements. - ANSWER-It encourages the salesperson to repeat back to the customer what they believe the customer needs.
QUESTION: What is a result of a salesperson conducting follow-up on a sale?
Ensures customer satisfaction Establishes contract terms Determines customer needs Handles customer objections - ANSWER-Ensures customer satisfaction
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3 QUESTION: A school administrator receives a request from a textbook salesperson to meet with the school principal. The administrator asks for the salesperson's contact information and indicates that the principal may contact the salesperson if interested in meeting. Which type of business-to-business (B2B) stakeholder is this school administrator?Gatekeeper Buyer User Initiator - ANSWER-Gatekeeper
QUESTION: A manufacturing company needs to replace its material requirements planning system and has sent out Requests for Proposal (RFPs). The company has received several responses back. A meeting has been called by the company's decision makers to review the proposals received. Which stage of the organizational buying process has this company entered?Order placement Performance review Need recognition Supplier selection - ANSWER-Supplier selection
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4 QUESTION: A private company purchases raw materials required to manufacture its tire air pressure sensors. The company sells its sensors to major automobile companies. Which role does the company play in the business-to-business (B2B) buying process?Reseller Producer Organization Consultant - ANSWER-Producer
QUESTION: A government agency issues a request for proposal (RFP) for development of military software. The agency believes the cost will exceed one million dollars, and the agency will need to collaborate with the developers on specific technical requirements.Which type of government purchase is occurring?Consolidated purchasing Simplified acquisition Micro-purchase Contracting by negotiation - ANSWER-Contracting by negotiation
QUESTION: A company seeks to expand internationally through foreign direct investment and needs to purchase factory equipment that is customized to the facility to begin producing
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