WGU D336 EXAM BUSINESS OF IT APPLICATIONS

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WGU D336 EXAM BUSINESS OF IT – APPLICATIONS

LATEST 2024 FINAL ASSESSMENT EXAM TESTBANK

(ITIL FOUNDATION) GRADED A+ COMPLETE 700

QUESTIONS FULLY SOLVED

What type of service facilitates value creation for its users by maintaining and providing accurate information about an organization's active network connections and utilization, thus allowing it to adjust its network bandwidth capacity?

• Availability management
• Capacity and performance management
• Network management
• Configuration management - ANSWER>>Network management

Which of the following describes organizational resilience?

• The ability of an organization to move and adapt quickly, flexibly, and decisively to support

internal changes

• The ability to establish procedures to incorporate and prioritize management of unplanned

interruptions (incidents), and to investigate causes of failure

• The ability of an organization to anticipate, prepare for, respond to, and adapt to

incremental changes and sudden disruptions as external conditions change

• The ability to create and support a culture that supports its objectives and has the

appropriate level of capacity and competency throughout its workforce - ANSWER>>The ability 1 / 4

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2 of an organization to anticipate, prepare for, respond to, and adapt to incremental changes and sudden disruptions as external conditions change

A service is a means of enabling value co-creation by facilitating outcomes desirable to

customers—without their having to manage:

• cost and risk.
• utility.
• warranty.
• partners and suppliers. - ANSWER>>cost and risk.

How is value defined in the ITIL context?

• The perceived benefits, usefulness, and importance of something
• A tangible or intangible deliverable of an activity
• The functionality offered by a product or service to meet a particular need
• The activities, workflows, controls, and procedures necessary to achieve agreed-upon

objectives - ANSWER>>The perceived benefits, usefulness, and importance of something

How does a service enable value co-creation?

• By providing a result enabled by one or more outputs
• By providing a tangible or intangible deliverable 2 / 4

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• By imposing costs on the consumer
• By facilitating outcomes desirable to customers - ANSWER>>By facilitating outcomes

desirable to customers

Multichannel access is highly desirable for which organizational function?

• Deployment management
• Service desk
• Service-level management
• Availability management - ANSWER>>Service desk

When choosing whom to collaborate with, which stakeholder group should be considered first?

• Internal and external suppliers
• Customers
• Developers - ANSWER>>Customers

Which of the following is not a problem identification activity of problem management?

• Identifying what services, systems, or other service components should be monitored, and

establishing the monitoring strategy

• Performing trend analysis of incident records 3 / 4

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• Identifying a risk that an incident could recur (during major incident management)
• Analyzing information received from internal software developers, test teams, and project

teams - ANSWER>>Identifying what services, systems, or other service components should be monitored, and establishing the monitoring strategy

Ensuring that service components are available when and where they are needed is the purpose of what value chain activity?

• Engage
• Deliver and support
• Obtain/build
• Improve - ANSWER>>Obtain/build

Which of the following are the important effects of the elasticity of cloud computing resources?Each correct answer represents a complete solution. Choose all that apply.

• Value chain activities and value streams are streamlined so that demand for work can be

quickly converted to value for multiple stakeholders.

• Help support high-velocity service delivery.
• The cloud infrastructure has the potential to enable significantly faster deployment of new

and updated services.

• Ensure that services deliver agreed levels of availability to meet the needs of customers and

users. - ANSWER>>Help support high-velocity service delivery.

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