WGU D351 Functions of Human Resource Management terms Absenteeism - ANSWER The failure of an employee to report to the workplace as scheduled Accountability - ANSWER The personal duty to someone else (a higher-level manager or the organization itself) for the effective use of resources to complete an assignment Active listening - ANSWER The intention and ability to listen to others, use the content and context of the communication, and respond appropriately 1 / 4
Adverse employment action - ANSWER Any action, such as firings, demotions, schedule reductions, or changes, that would harm the individual employee Affirmative action - ANSWER A series of policies, programs, and initiatives that have been instituted by various entities within both government and the private sector that are designed to prefer hiring of individuals from protected groups in certain circumstances in an attempt to mitigate past discrimination Arbitrator - ANSWER A neutral third party who resolves a conflict by making a binding decision Assessment center - ANSWER A place where job applicants undergo a series of tests, interviews, and simulated experiences to determine their potential for a particular job Authority - ANSWER The right to give orders, enforce obedience, make decisions, and commit resources toward completing organizational goals 2 / 4
Autocratic style of management - ANSWER Highly directive and low in supportiveness. Appropriate when interacting with low-capability employees.Consultative style of management - ANSWER Highly directive and highly supportive behavior, is appropriate when interacting with moderately capable employees. Give specific instructions, and oversee performance at all major stages of a task.Participative style of management - ANSWER Low directive behavior and high supportive behavior, and it is appropriate when interacting with employees with high capability. Spend a small amount of time giving general directions and a great deal of time giving encouragement.Empowering Style of Management - ANSWER Provide very little direction or support to employees, appropriate for outstanding employees.You should let them know what needs to be done and answer their questions, but it is not necessary to oversee their performance. 3 / 4
Behaviorally anchored rating scale (BARS) form - ANSWER A performance appraisal that provides a description of each assessment along a continuum Behaviors - ANSWER The actions taken by an individual Bias - ANSWER A personality-based tendency, either toward or against something Biological job design - ANSWER Designing jobs by focusing on minimizing the physical strain on the worker by structuring the physical work environment around the way the body works Bona fide occupational qualification (BFOQ) - ANSWER A qualification that is absolutely required in order for an individual to be able to successfully do a particular job
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