pg. 1
WGU D351 FUNCTIONS OF HUMAN RESOURCE
MANAGEMENT EXAM AND PRACTICE EXAM LATEST
2025 TEST BANK| COMPLETE ACCURATE QUESTIONS
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) ALREADY GRADED A+
Which kind of test should the human resources (HR) department design to determine whether candidates meet these requirements? - ANSWER - Task simulations
Which type of validity measure identifies employees who will consistently receive performance ratings that are satisfactory or above? - ANSWER - Criterion
What is the likely result of a human resources (HR) department using an online application system? - ANSWER - Applications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an interviewer is allowed to ask a candidate for a firefighter position? - ANSWER - Height and weight
Which form of technology innovation addresses a labor shortage and reduces overall company costs long term? - ANSWER - Self-checkout kiosks
- / 4
pg. 2 Which input focuses on staffing needs for creating organizational outputs? - ANSWER - Personnel
Which process is critical for understanding and creating position descriptions? - ANSWER - Job analysis
An employee tells their manager that they would like to be considered for a management position in the future.Which type of support should the employee's organization provide? - ANSWER - Development
A manager identifies that a customer service representative is having difficulty getting their average talk time down from six minutes to the organizational benchmark of five minutes.What should the manager do to help the employee make an immediate improvement? - ANSWER - Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee
capabilities are required for the future of the organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? - ANSWER - Analyze the training needs
A human resources (HR) manager wants to evaluate the self-efficacy of the customer service training as part of the needs assessment.What should the manager evaluate? - ANSWER - Employee readiness 2 / 4
pg. 3
A supervisor uses social learning theory to develop records-clerk training for new hires.Which training activity should be included? - ANSWER - Watching a coworker be coached on a transaction
What should managers do to increase morale and productivity in their departments? - ANSWER - Give consistent feedback to the group
What is a direct benefit to managers of conducting performance reviews of their team? - ANSWER - Formal communication with employees
A manager is considering whether an employee is ready to advance to a leadership role. The manager uses the performance appraisal process to assess the employee's self-awareness and integrity.Which measurement method is the manager using? - ANSWER - Traits
During an employee's performance appraisal, their manager mentioned for the first time mistakes that had occurred over six months ago.What is the issue with how the process was handled in terms of performance management? - ANSWER - Check-ins were not provided.
What is a consideration when conducting an employee trait appraisal? - ANSWER - Traits are related to job success.
A human resources (HR) department creates a performance review program and wants to quickly check it for fairness and equity.
- / 4
pg. 4 Which process should the HR department select? - ANSWER - Objective, uniform, consistent, has job relatedness (OUCH)
Managers raise concerns that their employees do not understand the performance standards that impact their department's success and positive outcomes. The human resources business partner (HRBP) begins an analysis of the department's performance appraisal documents.Which type of measure should the HRBP verify is an accurate metric? - ANSWER - Specific
A manager considers an employee to be disengaged based on the employee's interactions with their peers. The manager gives the employee a lower performance rating as a result.Which rating error occurred? - ANSWER - Attribution
What is the goal of performance management in an organization? - ANSWER - Continually develop employees
In an attempt to pressure a company's management to correct a perceived pay discrepancy, a union influences other unions to avoid companies that do business with that company.What is the union engaging in? - ANSWER - Unfair labor practice
Which form of transportation is subject to the same negotiation and mediation processes as railroads? - ANSWER - Airlines
An employee is working under unreasonable conditions that include projects being unassigned and coworkers refusing communication. The employee decides to resign.
- / 4