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WGU D514 OBJECTIVE ASSESSMENT FINAL/WGU
D514 ANALYTICAL METHODS OF HEALTHCARE
LEADERS OA EXAM NEWEST 2025 ACTUAL EXAM
TEST BANK 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
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After reviewing a quality report from a large urban hospital, an administrator decided to implement a new initiative to improve communication among healthcare professionals. The hospital administrator conducted a survey on safety and error prevention that revealed that ineffective or insufficient communication among team members is a significant contributing factor to adverse events.Which source of data would have been used to highlight patient perception of care?HCAHPS scores Staff turnover rates HIPAA violation lists Prescription data - ANSWER-HCAHPS scores
There have been recent complaints at a pharmacy regarding care, wait times, and errors. The administrator wants to further examine customer satisfaction rates. After examining more 1 / 4
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information the administrator decides to develop a new patient portal that will allow patients to perform a refill request online.The system will also allow patients to request refills via text or mobile devices.Which two sources of data were used in the change from the old system to the new system? 2 answers Patient wait times Patient portal usage Patient satisfaction surveys Patient demographic profiles - ANSWER-Patient wait times Patient satisfaction surveys
A hospital is experiencing a high rate of nursing turnover during the first year at the hospital. There are many theories as to why turnover in this cohort is so high. The chief executive officer (CEO) has asked the nursing director to study this further and develop some tactics to improve nursing retention. The director plans to gather data, conduct some statistical analysis, and report back to the CEO with an improvement plan.Which type of data would the director gather to develop this plan?Competitor turnover rates Hospital tenure for nurses Overall hospital turnover rate 2 / 4
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Frequency of hire dates for nurses - ANSWER-Hospital tenure for nurses
A large urban hospital has implemented a new patient registration system to reduce patient complaints, streamline the process, and make it easier to understand.The hospital had been monitoring patient wait times for registration prior to implementing this change.Which aspect of wait time was analyzed in the application of descriptive statistics applied for this scenario?A p-value of wait times was analyzed.An ANOVA of wait times was analyzed.An average of wait times was analyzed.A chi-square of wait times was analyzed. - ANSWER-An average of wait times was analyzed.
A surgical center is experiencing patient attrition. The center has received bad reviews online. One area of complaints is that the center is dirty in common areas. The center conducted a survey to ascertain what the major complaints were. The center has decided to outsource its maintenance in an effort to improve patient satisfaction scores. The median patient satisfaction 3 / 4
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scores were determined from the survey. How were descriptive statistics applied in this scenario?To determine the variance in patient satisfaction scores To determine factors that influence patient satisfaction scores To determine the 50th percentile of patient satisfaction scores To determine the minimum and maximum patient satisfaction scores - ANSWER-To determine the 50th percentile of patient satisfaction scores
An administrator at an established hospital decided to create a new data collection plan for the quality improvement initiative because the former plan was not acceptable.One concern with the old plan was with the timeliness of the data and with missing data elements associated with wait times and communication.How were descriptive statistics applied in this scenario?To confirm overall diagnoses across timeTo identify the average patient satisfaction scoreTo create a baseline in the organization's current performanceTo run a regression to ensure patients are eligible for bonus programs - ANSWER-To identify the average patient satisfaction score
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