ESSENTIALS KNOWLEDGE CHECK

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ESSENTIALS KNOWLEDGE CHECK -

WEEK 1 | QUESTIONS WITH 100%

CORRECT ANSWERS | VE RIFIED |

LATEST UPDATE

Question :A potential customer has come to the United States

on a student visa. They plan to be here to study at a local university for this semester. They already have an unlocked phone, and just need to get a T-Mobile SIM activated to use in their phone. They plan on using the phone for talking, texting, streaming video, and social media. Which plan is most likely the best fit?

• Magenta Postpaid
• Pay As You Go
• Simply Prepaid Unlimited
• Magenta Student

Correct answer: Simply Prepaid Unlimited

Question :Which of the following are eligible for the Magenta

First Responder plan?Select all that apply:

• Certified EMT

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• 911 Operations Center employee
• Federal first responder
• Spouse of a first responder who lost their life in the line of

duty as part of an eligible first responder organization

Correct answer: A, B, D

Question :Bruce is pretty upset because his phones keeps

restarting itself. Which of the following are examples of

responding with empathy? Select all that apply:

• Has there been any liquid damage?
• That must be so frustrating. This is definitely not the

experience we want our customers to have.

• I completely understand how frustrating this is.
• I know how important it is for your phone to work.

Correct answer: B, C, D

Question :What does the 80/20 rule mean, when having a two-

way conversation? Select all that apply:

• You do 80% of the talking
• The customer does 20% of the talking

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• The customer does 80% of the talking
• You use 20% of the conversation to ask great questions

and confirm understanding

Correct answer: C, D

Question :T-Mobile's Un-carrier Principles are: Select all that

apply:

• Customer Focus
• Value Troubleshooting
• Freedom
• Serious Fun
• Stay Connected
• Do It The Right Way
• Simplicity

Correct answer: A, B, C, D, G

Question :A Verizon customer is finally considering

switching to T-Mobile. He's retiring and about to be on a fixed income, so now is the time to start looking at ways to lower their monthly bills. He's looking to get service for he

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and his wife. You've verified that he is over age 55, so Magenta Unlimited 55 is a great fit. But what about verifying his wife's age?

• She can either come in the store or fax a copy of her valid

photo ID.

• Once she turns 55, she can activate a Magenta Unlimited

55 line in her name.

• No need to check his wife's age. If he's 55 or older, we're

good to go.

• Without age verification, you can add the line, but it will

be at the standard Magenta price.

Correct answer: C

Question :Which of the following bands are considered

Extended Range LTE? Select all that apply:

• 600 MHz / Band 71
• 700 MHz / Band 12
• 1800 MHz / Band 3
• 2600 MHz / Band 7

Correct answer: A, B