MHA 705 Module 6 Exam - Questions And Answers
Question : Dashboards
CORRECT ANSWER : are reports of process measures that
help leaders know what is currently going on so that they can plan strategically where they want to go next
Question : Scorecards
CORRECT ANSWER : are reports of outcomes measures to
help leaders know what they have accomplished.
Question : Structure indicators
CORRECT ANSWER : measure the attributes of the setting,
such as number and qualifications of the staff, adequacy of equipment and facilities, and adequacy of organizational policies and procedures.
Question : Process indicators
CORRECT ANSWER : measure the actions by which
services are provided, that is, the things people or devices do,
from conducting appropriate tests to making a diagnosis to actually carrying out a treatment.
Question : Outcome indicators
CORRECT ANSWER : measure the actual results of care for
patients and populations, including patient and family satisfaction.
Question : performance improvement (PI)
CORRECT ANSWER : is a "process for involving personnel
in planning and executing a continuous flow of improvements to provide quality healthcare that meets or exceeds expectations"
Question : The focus of performance improvement should be
on:
CORRECT ANSWER : the customers
Question : Fifty percent of an HIM department's staff have a
nationally recognized credential. This is an example of what type of indicator
CORRECT ANSWER : Structure indicator
Question : True or False: An outcome indicator measures results of care provided to the patient.
CORRECT ANSWER : True
Question : Performance monitoring is:
CORRECT ANSWER : - data driven, based on internal and
external data
Question : Performance improvement is based on several
fundamental principles, including the following:
CORRECT ANSWER : - The structure of a system
determines its performance. Therefore, problems are more often within systems than within individual people.
All systems demonstrate variation. Some variation occurs because of common causes and some because of special causes
Improvements rely on the collection and analysis of data that increase knowledge.
PI requires the commitment and support of top administration.
PI works best when leaders and employees know and share the organization's mission, vision, and values.
PI efforts take time and require a big investment in people. - Excellent teamwork is essential.
Communication must be open, honest, and multidirectional.
Success must be celebrated to encourage more success
Question : Staff members adapt to change more readily when:
CORRECT ANSWER : They have been a part of the
decision
